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No, our policies are leisure Travel Insurance policies, not private medical insurance policies. They do not provide cover for procedures that can be carried out in your country of residence after repatriation, or any medical expenses incurred in private facilities if a medically suitable State facility is available.
No, you’ll need to contact the insurance company’s claims department. This information is in the Policy Wording.
No, it would be the responsibility of your Travel Agent or tour operator to reimburse you or offer an alternative holiday. Your Travel Insurance is there to protect you if you need to cancel the holiday, for example due to a change in medical circumstance means you can’t travel. Cancellation terms and limits vary by insurer and you should always check the wording.
Not always, no. It depends on your circumstances, and you should also consider how many trips you plan to take. We can guide you through this process and we’d always recommend getting a single trip quote if you have a holiday booked – we’ll show you the annual price alongside it.
No, there aren’t any Covid vaccination requirements on our policies, but most policies will require you to have had any relevant vaccinations required for the country you are visiting.
No, we will write to you 30 days before your policy is due to expire, and you’ll need to call us to run through a new quotation.
No, once cover is in place you do not need to inform us pr the insurer when you are travelling. However, you should always check the country you are visiting is covered under your policy, e.g. if you have a European policy but are travelling to the USA, you’d need to upgrade to a worldwide policy that includes travel to the USA.
Yes, if you buy an Annual Multi Trip policy all named travellers can travel independently.
No, you must be a resident of the UK, Channel Islands or Isle of Man and trips must start and end in the UK.
Yes, all insurers on our panel cover cruises, and some provide cruise specific benefits, too. You will need to answer yes to the cruise question when getting your quote.
The cost of Travel Insurance is dependent on a number of factors including your age and medical history. It will also depend on where you’re going and for how long, and whether you want single trip cover or an annual policy.
You can add your additional cover once you have entered the dates of your trip and declare any pre-existing medical conditions, you will then be asked if you wish to add in additional cover to your policy. Here you can include our Activity Packs which cover various activties. You can select from one or both of the packs available.
We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.
If you have a complaint we ask that you contact Just Travel by completing their complaint form.
You have 14 days from the date you receive your documents, to cancel for a full refund.
If you need to make a claim on a travel insurance policy bought from Just Travel you will find details on how to do this inside your policy wording
All travel insurance partners with Just Travel include full details of what you should do in the event of claim as well as their full contact details in their policy wording.
If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.
If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.
