Browse our FAQ below, or use the search box opposite
You can always contact us via live chat
We realise that things can go wrong and there may be occasions when you feel that we have not provided the policy or service you expected. When this happens we want to hear about it so that we can try to put the matter right. It is important you know that we are committed to providing an exceptional level of service and customer care.
If you have a complaint we ask that you contact Just Travel by completing their complaint form.
You have 14 days from the date you receive your documents, to cancel for a full refund.
If you need to make a claim on a travel insurance policy bought from Just Travel you will find details on how to do this inside your policy wording
All travel insurance partners with Just Travel include full details of what you should do in the event of claim as well as their full contact details in their policy wording.
If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.
If you would like to amend the area you wish to travel to, extend the number of days on a trip, or add winter sports or cruise cover, you will need to call Just Travel. You can contact their office 7 days a week on 0800 294 2969.
